How much does shipping cost?
Shipping is FREE!

Where does Vstroker ship to?
Currently, Vstroker only sells to the Continental USA and Canada.  Our shipping territory will expand shortly and we will have resellers to cover Europe and Asia.

Why does my tracking number not work?
Most tracking numbers will be track-able within 24 hours of receipt of the email notification. If you received your tracking number and you've allowed 24-48 hours for UPS/USPS to update their tracking information and still are not able to track your package, Contact Us.

Do you ship to freight forwarders?
No, we do not ship to freight forwarders.

Do you require a signature for delivery?
No, we do not require a signature for delivery.

Do I have to be home at time of delivery?
Carriers may leave the package with an apartment management office or even on your front/back porch if the driver deems that the area is secure enough to leave the package. Otherwise, a notice will be posted that a delivery attempt was made and it will offer a variety of ways for you to obtain your order.

What does the package look like?
All orders are shipped in a plain, cardboard box. The shipping label will identify the shipper as "DC Media" and will not reference "Vstroker", "Sex Toy" or any other identifying description related to products designed for adults.

Can I change my shipping address?
Contact Us to make changes to your shipping address.

What happens if my package was sent back?
If a package is refused upon delivery and returned to our facility, the product value will be refunded upon receipt, less a shipping fee as well as the shipping fee charged by UPS/USPS to return the package to our facility.

How are orders shipped?
All orders are shipped via UPS unless we are shipping to a PO Box or an APO address — these will ship via USPS.

How long does shipping take?
UPS operates Monday through Friday. Orders will ship in 1-2 business days from the date that payment is finalized. Our facility ships packages Monday thru Friday.